phcah is committed to protecting your personal data in accordance with the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173). This Privacy Policy explains how we collect, use, store, share, and protect information when you use the phcah Platform.
The data controller responsible for personal data processed through the phcah Platform is phcah, a PAGCOR-licensed online gaming operator registered and operating in the Republic of the Philippines. For all data privacy matters, the phcah Data Protection Officer (DPO) may be contacted at [email protected].
This Privacy Policy applies to all personal data collected through phcah.vip, all associated subdomains, and any future mobile applications or services offered under the phcah brand.
This policy is governed by Republic Act No. 10173 (Data Privacy Act of 2012), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines.
When you create a phcah Account, we collect the following information which you provide directly:
To comply with PAGCOR's Know Your Customer requirements and the Philippines' Anti-Money Laundering Act (AMLA), phcah requires documentary verification before processing withdrawals. This includes:
phcah records all deposit and withdrawal transactions associated with your Account, including transaction amounts, timestamps, payment method identifiers (masked GCash numbers, BPI/BDO account references), and transaction statuses.
We record game session data including games played, bet amounts, game outcomes, session duration, and account balance movements. This data is required for regulatory reporting, dispute resolution, and responsible gaming monitoring.
When you access phcah, our servers automatically collect technical data including:
Records of your communications with phcah's customer support team — including live chat transcripts and email correspondence — are stored for quality assurance and dispute resolution purposes.
phcah processes your personal data for the following specific purposes:
Marketing Opt-Out: If you no longer wish to receive promotional communications from phcah, you may opt out at any time by adjusting your notification preferences in your phcah Account settings or by contacting [email protected].
Under the Data Privacy Act of 2012, phcah processes your personal data under the following legal bases:
phcah does not sell your personal data to third parties. We share personal data only where necessary and under appropriate data processing agreements:
phcah uses cookies and similar tracking technologies to operate the Platform and improve your experience. The categories of cookies we use are:
You may manage your cookie preferences through your browser settings. Disabling non-essential cookies will not affect your access to core gaming features.
phcah retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to applicable legal retention requirements:
After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.
phcah implements technical and organisational measures appropriate to the risk level of the data being processed. Our security measures include:
In the event of a personal data breach that is likely to result in significant harm to affected individuals, phcah will notify the National Privacy Commission within seventy-two (72) hours of discovery, and notify affected players without undue delay, in accordance with NPC Circular No. 16-03.
As a data subject under Republic Act No. 10173, you have the following rights with respect to your personal data held by phcah:
To exercise any of these rights, please submit a written request to [email protected]. phcah will respond within fifteen (15) business days of receipt. Identity verification may be required before processing your request.
phcah is strictly prohibited from collecting personal data from individuals under the age of twenty-one (21). The Platform is not directed at, and may not be used by, persons under 21 years of age. If we discover that personal data has been collected from a minor without verifiable parental consent and in contravention of our age verification processes, we will delete such data immediately and close the associated Account.
If you believe a minor has registered a phcah Account, please contact us immediately at [email protected].
Some of phcah's technology service providers — including cloud infrastructure and third-party game studios — may be located outside the Philippines. When personal data is transferred outside the Philippines, phcah ensures that appropriate safeguards are in place, including contractual clauses approved by the NPC and equivalent data protection standards in the receiving jurisdiction, in accordance with Section 21 of the Data Privacy Act and its implementing rules.
phcah may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or PAGCOR regulatory requirements. Material updates will be communicated to registered players via email at least seven (7) calendar days before they take effect. The "Last Updated" date at the top of this policy reflects the date of the most recent revision.
Your continued use of the phcah Platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy.
For questions, concerns, or requests related to this Privacy Policy or phcah's data practices, please contact our Data Protection Officer:
For complaints that cannot be resolved directly with phcah, you may contact the National Privacy Commission of the Philippines at privacy.gov.ph.
All data exchanged between your browser and phcah's servers is protected by 256-bit SSL encryption — the same standard used by major Philippine banks. Your credentials and financial data are never transmitted in plain text.
phcah's data practices are fully aligned with Republic Act No. 10173 and NPC regulations. We have a designated Data Protection Officer and documented data processing policies reviewed regularly for compliance.
phcah does not sell, rent, or trade your personal data to marketers or data brokers. Your information is used only for the purposes described in this Privacy Policy — nothing more.
phcah retains your data only as long as legally required or operationally necessary. Once retention periods expire, data is securely deleted or irreversibly anonymised — not stored indefinitely.
Access, correction, deletion, portability — your data rights under the DPA are actionable at phcah. Submit a request to [email protected] and receive a response within 15 business days.
In the unlikely event of a data breach, phcah is prepared to notify the NPC within 72 hours and affected players without delay — in full compliance with NPC Circular No. 16-03.
phcah is built on transparency. From PAGCOR regulation to full Data Privacy Act compliance, every system on this platform is designed to protect Filipino players — their money and their data.
21+ Only. Please read our Terms & Conditions and Responsible Gaming page before playing.